Hanoi Red River Bike Tour

We have a convenient payment process to ensure a smooth and hassle-free experience for our travelers. Once you have finalized your itinerary and confirmed the cost, we require a $100 non-refundable deposit to secure the services such as hotels, transportation, and other arrangements. The remaining balance of your trip should be paid no later than 45 days prior to your scheduled arrival date. This allows us to finalize all the necessary bookings and ensure a seamless experience for you. In the case of itineraries that include international or domestic flights, we kindly request payment for these flight costs as soon as you agree with the flight schedules. This allows us to secure your flight tickets and avoid any potential price fluctuations. We offer several secure and convenient payment methods to accommodate your preferences. You can make your payment via credit card, bank transfer, or other electronic payment platforms. Our team will provide you with detailed instructions and assistance throughout the payment process. Please note that all payment transactions are conducted in USD (United States Dollars) unless otherwise specified. We prioritize the security of your payment information and utilize trusted payment gateways to ensure the confidentiality and safety of your transactions.

Please keep in mind that as a packaged tour, not every single service or item may be broken down individually. However, we strive to ensure that you have a transparent view of the major components that contribute to the overall cost of your trip. We can provide you with a breakdown of the cost for the land tour, accommodations, and flights included in your package. This way, you have a comprehensive understanding of how the total cost is distributed across various components of your trip.

Rest assured, the total price provided in your itinerary already includes all the relevant fees and taxes. We believe in transparent pricing, and we strive to present you with a comprehensive cost from the start, so there won't be any unexpected surprises during your booking process. At AnyTrails, our commitment is to provide you with a hassle-free and transparent booking experience. Should you have any specific questions or concerns about the fees and taxes included in your itinerary, our knowledgeable team is always available to assist you. Simply reach out to us, and we'll be happy to clarify any details or provide further information.

Absolutely! We prioritize the security and privacy of your payment transactions. To ensure the highest level of safety, we utilize OnePay, a trusted and reliable payment gateway. OnePay is renowned for its robust security measures and encryption protocols, providing a safe and secure platform for processing online payments. With OnePay, you can have peace of mind knowing that your personal and financial information is protected throughout the payment process. At AnyTrails, we take the security of your payment details seriously and work diligently to maintain a secure environment for all transactions. You can confidently make payments through our payment links, knowing that your information is handled with the utmost care and protected by industry-leading security measures. If you have any further concerns or questions about the security of our payment links, please don't hesitate to reach out to our dedicated customer support team. We are here to assist you and ensure a smooth and secure payment experience.

Certainly! We understand that you may have specific preferences or reasons for using multiple cards or payment methods for your trip. At AnyTrails, we make it hassle-free for you to make payments using different cards or methods of your choice. Simply inform us about the amount you wish to allocate to each card, and we will generate separate payment links for you. This way, you can conveniently distribute your payments across various cards or payment methods, whether you're looking to utilize reward points, take advantage of lower interest rates, or simply manage your expenses effectively. This flexible payment option is also ideal for group travel, allowing each member of your group to contribute their portion of the trip's cost using their preferred card or payment method. At AnyTrails, we prioritize your convenience and aim to accommodate your individual needs and preferences. Just let us know your payment requirements, and we'll ensure a smooth and personalized payment process for you and your fellow travelers.

Absolutely! We understand that traveling with friends, family, or colleagues often involves sharing the cost of the trip. That's why we offer convenient options for splitting payments among your group. At AnyTrails, we strive to make your travel experience as easy and convenient as possible, including the financial aspects. Splitting payments allows you and your travel mates to manage your expenses efficiently while enjoying the adventure together.

Short answer, yes. At AnyTrails, we are dedicated to providing you with ongoing support and assistance throughout your travels. While we excel at resolving issues related to accommodations, tours, and transportation, we have limited options to directly assist you in matters of health. Travel insurance offers you the peace of mind you need in case you encounter an injury or illness during your adventures. In fact, with the right plan, you can even be covered for trip cancellation due to circumstances such as loss of childcare, unemployment, or illness before your trip begins. It only takes a quick search to find the best insurance plan that suits your needs. By having travel insurance, you can protect yourself financially from unforeseen medical expenses, trip interruptions, or other emergencies that may arise during your journey. It is a valuable investment that ensures you can focus on enjoying your trip with the knowledge that you have coverage and support if the unexpected occurs. We strongly recommend considering travel insurance as an essential part of your travel planning. It provides you with comprehensive coverage and peace of mind, allowing you to fully immerse yourself in your travel experiences.

Once you are ready to embark on your adventure, we strive to send your travel confirmations promptly within 24-48 hours. To secure your bookings, we kindly request a $100.00 USD deposit, which will be applied towards the total cost of your itinerary. This deposit allows us to officially reserve your preferred hotels and activities, ensuring availability for your chosen dates.   The best part is that we won't charge any additional fees for adding or modifying hotels or tours at a later date. You will only be responsible for the cost of the added accommodations or activities, which will be reflected in your final balance.   We want to assure you that at AnyTrails, we are dedicated to providing prompt and efficient service. However, please note that our partners typically close at 5:00 p.m. and may have limited availability on weekends and holidays. If, for any reason, you do not receive a response from us within 24-48 hours, rest assured that we are working diligently to confirm your itinerary as soon as possible. Your satisfaction and peace of mind are our top priorities, and we are here to ensure that your travel arrangements are seamless and tailored to your preferences. Get ready to embark on an unforgettable journey with us!

Yes. At AnyTrails, our goal is to ensure that you are thrilled with every aspect of your trip, including the destinations, accommodations, and activities. Our dedicated experts are here to work closely with you, whether you prefer to communicate via phone, email, or chat, to customize your itinerary and address any specific requirements. With us, exploring becomes effortless and enjoyable. If you have already confirmed your trip but wish to make modifications, we recommend doing so as soon as possible. Once the details of your trip have been confirmed, we must adhere to the terms and conditions set by our service providers, which may involve cancellation penalties. However, we always strive to advocate for you and make this process as seamless as we can. We understand that sometimes plans change while you're already on your journey. If you wish to extend your stay in a particular city or rearrange your schedule for a day of relaxation, we are here to assist you. Simply reach out to us at least 24-48 hours before the scheduled service time, and we will do our best to accommodate your requests (please note that accommodation and service fees, as well as any applicable penalties, may apply). Your satisfaction and flexibility are important to us, and we are committed to providing exceptional service every step of the way. So don't hesitate to contact us should you need any adjustments or assistance during your trip. We're here to make your travel experience truly remarkable.  

At AnyTrails, we understand that unexpected circumstances can arise, and we strive to provide you with the flexibility you need when it comes to canceling or modifying your trip. If you need to cancel a portion or the entire trip, we kindly ask that you notify us at least 30 days before your scheduled arrival date. This allows us to explore the best possible options for you and work with each service provider to minimize any potential cancellation penalties. While we will make every effort to negotiate on your behalf, we cannot guarantee that there won't be any penalties. This is why we strongly recommend considering trip insurance, as it provides an added layer of protection. In the event that you must cancel closer to your travel date, please reach out to us as soon as possible. We will do our utmost to assist you and explore the available options. Our team will negotiate with the service providers to minimize any cancellation penalties, but it's important to note that we cannot guarantee a penalty-free cancellation. This is why we highly recommend considering our Trip Postponement program, which allows you to reschedule your trip and preserve the maximum value of your bookings. Your satisfaction and convenience are our top priorities, and we are committed to working closely with you to find the best solutions in case of cancellation or modification. Feel free to contact us at any time to discuss your options and ensure a smooth process.